Cradle & Tonic Terms & Conditions

Welcome to Cradle & Tonic. These terms and conditions (“Terms”) govern your use of our website and purchases from our store. Please read them carefully before ordering.

1. Introduction

By accessing or using our website www.cradleandtonic.co.uk, you agree to be legally bound by these Terms. If you do not agree, please refrain from using the site.

2. Information About Us

Cradle & Tonic Ltd is a company registered in England and Wales (Company No. 10765341). Our registered address is 1 Tidmarsh Barns, Tidmarsh Lane, Tidmarsh, Berkshire, RG8 8DA. VAT Number: GB 273487570.

You can contact us at info@cradleandtonic.com or by post at the above address.

3. Ordering & Payment

  • All orders must be placed through our website’s checkout process.
  • We will confirm receipt of your order by email. Dispatch of goods confirms acceptance.
  • Payment can be made by debit card, credit card or PayPal.
  • Discount codes may not apply to sale items, gift vouchers or third-party products.

4. Prices, Delivery & Returns

All prices shown include VAT but exclude delivery charges. International orders may be subject to local duties and taxes.

Please see our Returns Policy for details on cancellations, refunds, and returning items.

5. Cancellation Rights

You may cancel your contract within 14 days of receiving your order. Products must be unused and in original packaging. Please return within 14 days of cancellation. Refunds will be processed within 5 working days of receipt.

Exclusions: personalised or bespoke items, unsealed hygiene products, or trade purchases.

6. Privacy & Security

Please review our Privacy Policy for details on how we protect your information.

7. Website Use

When using our website, you agree not to engage in unlawful, abusive, or disruptive activity, and you must keep your login details secure.

8. Intellectual Property

All text, images, logos, and content on this website are the property of Cradle & Tonic. Unauthorised reproduction or resale of our products is not permitted.

9. Complaints & Disputes

If you have a complaint, please contact us at info@cradleandtonic.com. If unresolved, you may use RetailADR (www.retailadr.org.uk) or the EU Online Dispute Resolution platform.